{"id":1971,"date":"2019-09-03T15:34:23","date_gmt":"2019-09-03T13:34:23","guid":{"rendered":"https:\/\/tictelgrup.com\/call-center-contact-center\/"},"modified":"2023-10-05T15:12:50","modified_gmt":"2023-10-05T13:12:50","slug":"call-center-contact-center","status":"publish","type":"page","link":"https:\/\/tictelgrup.com\/ca\/call-center-contact-center\/","title":{"rendered":"Call Center \/ Contact Center"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” next_background_color=”#ffffff” _builder_version=”4.16″ background_image=”https:\/\/tictelgrup.com\/wp-content\/uploads\/2019\/01\/Soluciones.jpg” bottom_divider_style=”wave2″ global_colors_info=”{}”][et_pb_fullwidth_image src=”https:\/\/tictelgrup.com\/wp-content\/uploads\/2019\/02\/callcenter.jpg” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”F.A.Q.” _builder_version=”4.16″ custom_margin=”0px||” custom_padding=”54px|0px|100px|0px|false|false” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.16″ custom_margin_tablet=”” custom_margin_phone=”0px||” custom_margin_last_edited=”on|desktop” custom_padding_tablet=”” custom_padding_phone=”0px||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_line_height=”2em” header_font=”Montserrat|700|||||||” header_text_color=”#008ad2 ” header_2_font=”Montserrat|600|||||||” header_2_text_color=”#008ad2″ header_2_font_size=”40px” header_2_line_height=”1.4em” header_3_font=”Poppins|600||on|||||” header_3_text_color=”#ff885a” header_3_font_size=”13px” header_3_letter_spacing=”2px” header_3_line_height=”1.8em” text_orientation=”center” max_width=”700px” module_alignment=”center” header_2_font_size_tablet=”26px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Call center \/ Contact center<\/strong><\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ text_font=”Montserrat|300|||||||” text_text_color=”#797979″ text_line_height=”1.9em” header_font=”Montserrat|600|||||||” header_text_align=”center” header_text_color=”#028ed0″ global_colors_info=”{}”]<\/p>\n

Fidelity<\/strong><\/span> –<\/span> Soluciones Call Center a la seva mida.<\/strong>
\nMillora l’atenci\u00f3 telef\u00f2nica, incrementa la qualitat i facilita dades estad\u00edstiques.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_margin=”-60px|||” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|phone” custom_padding=”0px||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}” column_structure=”1_3,1_3,1_3″][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Controla m\u00e9s trucades” image=”https:\/\/tictelgrup.com\/wp-content\/uploads\/2019\/03\/distribui.png” _builder_version=”4.16″ header_level=”h2″ header_font=”Montserrat|600|||||||” header_text_color=”#168dd0″ body_font=”Montserrat||||||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” global_colors_info=”{}”]Permet atendre i distribuir un gran nombre de trucades amb menys agents i de manera efica\u00e7.[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Trucades no ateses” use_icon=”on” font_icon=”||divi||400″ icon_color=”#168dd0″ _builder_version=”4.16″ header_level=”h2″ header_font=”Montserrat|600|||||||” header_text_color=”#168dd0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” custom_margin=”16px|||” global_colors_info=”{}”]Millor gesti\u00f3 de trucades en cua, temps d’espera, estat dels agents…[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Productivitat” image=”https:\/\/tictelgrup.com\/wp-content\/uploads\/2019\/03\/distribui.png” _builder_version=”4.16″ header_level=”h2″ header_font=”Montserrat|600|||||||” header_text_color=”#168dd0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” global_colors_info=”{}”]Augment del nombre de trucades ateses i del nombre d’e-mails, xats i missatges rebuts en xarxes socials.[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding_tablet=”” custom_padding_phone=”0px||” global_colors_info=”{}” column_structure=”1_3,1_3,1_3″][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Controla l’activitat” use_icon=”on” font_icon=”||divi||400″ icon_color=”#168dd0″ _builder_version=”4.16″ header_level=”h2″ header_font=”Montserrat|600|||||||” header_text_color=”#168dd0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” custom_margin=”30px|||” global_colors_info=”{}”]Monitoratge de trucades i resultats amb els m\u00f2duls d’informes, estad\u00edstiques i control en temps real.[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Optimitza les despeses i recursos” image=”https:\/\/tictelgrup.com\/wp-content\/uploads\/2019\/03\/ahorro.png” _builder_version=”4.16″ header_level=”h2″ header_font=”Montserrat|600|||||||” header_text_color=”#168dd0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” custom_margin=”16px|||” global_colors_info=”{}”]Millor profit dels agents gr\u00e0cies a la gesti\u00f3 simult\u00e0nia de trucades i missatges.[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Millora el servei al client” use_icon=”on” font_icon=”||divi||400″ icon_color=”#168dd0″ _builder_version=”4.16″ header_level=”h2″ header_font=”Montserrat|600|||||||” header_text_color=”#168dd0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” custom_margin=”32px|||” global_colors_info=”{}”]R\u00e0pida atenci\u00f3 de les trucades, missatges de benvinguda i una atenci\u00f3 cuidada i personalitzada.[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ prev_background_color=”#ffffff” next_background_color=”#e0e0e0″ admin_label=”Reservations” _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_direction=”150deg” background_color_gradient_stops=”#ffffff 25%|rgba(38,46,53,0) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”#ffffff” background_color_gradient_start_position=”25%” background_color_gradient_end=”rgba(38,46,53,0)” background_image=”https:\/\/tictelgrup.com\/wp-content\/uploads\/2019\/02\/callcenter.jpg” custom_padding=”5vw|0px|8vw|0px” top_divider_style=”wave2″ bottom_divider_style=”wave2″ global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” make_equal=”on” _builder_version=”4.16″ min_height=”100px” global_colors_info=”{}” column_structure=”1_2,1_2″][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” custom_padding_tablet=”0px||0px||true” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|” _builder_version=”4.16″ background_color=”#e0e0e0″ z_index_tablet=”500″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}” column_structure=”1_4,1_4,1_4,1_4″][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/tictelgrup.com\/wp-content\/uploads\/2019\/01\/logo.png” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.21.0″ text_font=”Montserrat|300|||||||” text_text_color=”#000000″ text_line_height=”1.1em” header_3_font=”Montserrat||||||||” header_3_text_color=”#7c7c7c” header_3_font_size=”14px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

OFICINA GIRONA<\/h3>\n

C\/ Mas Plent\u00eds, 14b<\/span><\/span><\/p>\n

17458 Fornells de la Selva<\/span><\/span><\/p>\n

972 09 59 45<\/a><\/p>\n

hola@tictelgrup.com<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”Montserrat|300|||||||” text_text_color=”#000000″ text_line_height=”1.1em” header_3_font=”Montserrat||||||||” header_3_text_color=”#7c7c7c” header_3_font_size=”14px” text_orientation=”center” text_text_align=”center” global_colors_info=”{}”]<\/p>\n

OFICINA BARCELONA<\/h3>\n

C\/ del Mas Durant, 64<\/p>\n

08042 Barcelona<\/p>\n

93 595 25 55<\/a><\/p>\n

hola@tictelgrup.com<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”Montserrat|300|||||||” text_text_color=”#000000″ text_line_height=”1.1em” header_3_font=”Montserrat||||||||” header_3_text_color=”#7c7c7c” header_3_font_size=”14px” text_orientation=”center” text_text_align=”center” global_colors_info=”{}”]Membres de la Associaci\u00f3 d\u2019Empresaris[\/et_pb_text][et_pb_image src=”https:\/\/tictelgrup.com\/wp-content\/uploads\/2019\/01\/aee.png” url=”http:\/\/www.aeeg.cat\/ca\/” url_new_window=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Call center \/ Contact centerFidelity – Soluciones Call Center a la seva mida. Millora l’atenci\u00f3 telef\u00f2nica, incrementa la qualitat i facilita dades estad\u00edstiques. Permet atendre i distribuir un gran nombre de trucades amb menys agents i de manera efica\u00e7.Millor gesti\u00f3 de trucades en cua, temps d’espera, estat dels agents…Augment del nombre de trucades ateses i […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_joinchat":[],"footnotes":""},"class_list":["post-1971","page","type-page","status-publish","hentry"],"yoast_head":"\nCall Center \/ Contact Center • Tictel Grup<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tictelgrup.com\/ca\/call-center-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Call Center \/ Contact Center • Tictel Grup\" \/>\n<meta property=\"og:description\" content=\"Call center \/ Contact centerFidelity - Soluciones Call Center a la seva mida. 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